Looks like it is another bad day for Comcast PR. After I caught the latest installment in Comcast’s 27-part series “How Not To Satisfy Your Customers In 35 Easy Steps” I realized that I never posted my follow-up to the Comcast debacle I wrote about a few months back. SPOILER ALERT: If you like happy endings, don’t read any further.

At the end of my last post I was waiting to be contacted by a woman from billing about the problems with my service. She did eventually call me, and I did receive a credit on my account to offset the issues I had been having. They never got my service working properly however.

The local Comcast manager ended up contacting me. It was pretty funny because as I started explaining my issues and mentioned that he was calling me because a blog post I had written got read by some Comcast VP he told me “I know about the post, I have it up on my computer right here.” In case you haven’t read the previous post, it is a bit of a sarcastic rant on Comcast. You know, the kind of rant that you’d rather not have a Comcast employee read while they are talking to you.

He ended up trying to do some tests and was convinced I must have a signal problem. A technician came out to check things out and lo-and-behold my signal was fine. I can’t remember all of the different tests that were run, but eventually I just gave up because I was leaving in two weeks. When this all started I had three months left until I was moving out of Indiana. Apparently that wasn’t enough time for Comcast to deliver the service I paid for.

After my own experiences I can’t say I was surprised at all to see more news coming out about Comcast’s atrocious customer service. I know that fixing my problems had to be a pretty high priority considering that I had a VP at Comcast emailing me about it. That is what makes it so bad, it was a high priority and they couldn’t even fix it. They couldn’t even figure out what the problem was actually. You know that those cheeky DirecTV commercials are aimed right at Comcast.