Looks like it is another bad day for Comcast PR. After I caught the latest installment in Comcast’s 27-part series “How Not To Satisfy Your Customers In 35 Easy Steps” I realized that I never posted my follow-up to the Comcast debacle I wrote about a few months back. SPOILER ALERT: If you like happy endings, don’t read any further.
At the end of my last post I was waiting to be contacted by a woman from billing about the problems with my service. She did eventually call me, and I did receive a credit on my account to offset the issues I had been having. They never got my service working properly however.
The local Comcast manager ended up contacting me. It was pretty funny because as I started explaining my issues and mentioned that he was calling me because a blog post I had written got read by some Comcast VP he told me “I know about the post, I have it up on my computer right here.” In case you haven’t read the previous post, it is a bit of a sarcastic rant on Comcast. You know, the kind of rant that you’d rather not have a Comcast employee read while they are talking to you.
He ended up trying to do some tests and was convinced I must have a signal problem. A technician came out to check things out and lo-and-behold my signal was fine. I can’t remember all of the different tests that were run, but eventually I just gave up because I was leaving in two weeks. When this all started I had three months left until I was moving out of Indiana. Apparently that wasn’t enough time for Comcast to deliver the service I paid for.
After my own experiences I can’t say I was surprised at all to see more news coming out about Comcast’s atrocious customer service. I know that fixing my problems had to be a pretty high priority considering that I had a VP at Comcast emailing me about it. That is what makes it so bad, it was a high priority and they couldn’t even fix it. They couldn’t even figure out what the problem was actually. You know that those cheeky DirecTV commercials are aimed right at Comcast.Filed In: StoriesJuly 23, 2008