Comcast Customer Complaints…Continued

comcastreverselogo6Looks like it is another bad day for Comcast PR. After I caught the latest installment in Comcast’s 27-part series “How Not To Satisfy Your Customers In 35 Easy Steps” I realized that I never posted my follow-up to the Comcast debacle I wrote about a few months back. SPOILER ALERT: If you like happy endings, don’t read any further.

At the end of my last post I was waiting to be contacted by a woman from billing about the problems with my service. She did eventually call me, and I did receive a credit on my account to offset the issues I had been having. They never got my service working properly however.

The local Comcast manager ended up contacting me. It was pretty funny because as I started explaining my issues and mentioned that he was calling me because a blog post I had written got read by some Comcast VP he told me “I know about the post, I have it up on my computer right here.” In case you haven’t read the previous post, it is a bit of a sarcastic rant on Comcast. You know, the kind of rant that you’d rather not have a Comcast employee read while they are talking to you.

He ended up trying to do some tests and was convinced I must have a signal problem. A technician came out to check things out and lo-and-behold my signal was fine. I can’t remember all of the different tests that were run, but eventually I just gave up because I was leaving in two weeks. When this all started I had three months left until I was moving out of Indiana. Apparently that wasn’t enough time for Comcast to deliver the service I paid for.

After my own experiences I can’t say I was surprised at all to see more news coming out about Comcast’s atrocious customer service. I know that fixing my problems had to be a pretty high priority considering that I had a VP at Comcast emailing me about it. That is what makes it so bad, it was a high priority and they couldn’t even fix it. They couldn’t even figure out what the problem was actually. You know that those cheeky DirecTV commercials are aimed right at Comcast.

Filed In: Comcast, ISPs, Tech News, Tech Stories
July 23, 2008

Comments

7 Responses to “Comcast Customer Complaints…Continued”

  1. Comcast Screws Up But Then Makes It Up To Me | Bob Caswell on July 23rd, 2008 11:11 am

    [...] the case, thanks Comcast, for taking care of me. Now try and figure out how to take care of the rest of your customers out there. Share These icons link to social bookmarking sites where readers can share and discover new web [...]

  2. Bob Caswell on July 23rd, 2008 11:38 am

    Well, my latest Comcast story is too long for a comment. It, at least, has a half decent happy ending:

    http://bobcaswell.com/2008/07/23/comcast-screws-up-but-then-makes-it-up-to-me/

  3. Monopedilos - Comcast Still Incompetent on July 28th, 2008 10:18 am

    [...] that meant? Yup, back into the mire. Now, however, it looks like Comcast employs blog trolls. (And here.) I have no problem with this (who hasn’t googled himself?). In fact, I’m more than willing to help [...]

  4. PV22 on August 2nd, 2008 2:47 pm

    There is such a love hate relationship with Comcast. They are the gate keeper to our content. I have actually come to terms with the idea that they are not really going to improve in any dramatic way. I friend of mine pointed me to comcast.ideascale.com to offer suggestions to Comcast. Others can offer more suggestions and vote on existing ones. Let’s let our voices be heard through suggestions.

  5. Sharvonne Bradford on December 10th, 2009 10:52 am

    I would like to file a complaint because as a comcast customer for over 10 yrs, I have always paid my bill
    the same way every month being that. I’m retired and
    on a fixed income. I have manage to have basic cable.
    I’m outraged with the service that. I have received
    and the outrageous bills that. I have been receiving
    since 8/09. I have seen my bill go up from $65 per/mo.
    to $122 per/mo. what they’re adding unpaid bal. with
    current and never really given me credit for the unpaid
    which they receive after the due date. I have proof of
    all payment dated back 6 mos. I have call many times to
    try and resolve this problem each time. I’m told that it will be corrected and it’s not.I have also spoken to
    over 10 representative and each one tell me something different. I’m so frustrated with this situation until.
    I’m going to direct tv or another cable company. It’s
    ashamed the way comcast treat it’s customers.

  6. rickpp on January 5th, 2010 2:07 pm

    Comcast is the worst cable, internet & telephone provider to do business with.
    Cities need to start giving residents choices between service providers – otherwise Comcast will continue to provide the very worst service. Competition & losing customers will wake them up!
    Call your elected officials, complain to them – they represent your interests not comcast interests, unless they are like many New Jersey politicians and are on the take – this time with Comcast.

  7. samianne on March 10th, 2010 10:30 pm

    I signed up August of 2009, and as of today 3/10/2010… I still dont have my netbook. I have talk to so many different people, But I am still waiting. I am very tired of getting the run around. I was told on the phone that I would have it for the holiday’s. I thought they meant Christmas.

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